Additional house rules related to the coronavirus
To guarantee your and our safety, we have drawn up the following corona rules:
- Buy your ticket in advance online, and then you can be sure that you can visit the museum at your chosen time.
- If you have been ill in the past two weeks or if you have a cold, please postpone your visit. Only come if you are healthy. When entering the museum, we shall ask if you are healthy and have no complaints that could be related to the corona virus.
- Wear a mouth mask in the museum. A 'face shield' is not permitted as an alternative. Also with a face mask, we ask you to keep 1.5 metres apart from one another.
- Disinfect your hands upon entry. Disinfectants are available in the museum.
- Enjoy the art, but stay 1.5 meters away from other visitors and our employees.
- Preferably pay with pin or telephone (contactless) in our Museumshop and in Café Krul.
- Follow the indicated guidelines and instructions from our employees.
- If you do not follow these house rules, we shall request you to leave the museum.
Frequently Asked Questions
Below we provide the answer to a number of frequently asked questions. Is your question not answered below? Then do not hesitate to contact us.
The questions are divided into 4 categories
When is the Drents Museum open?
We are opened starting on june 5th.
Can I safely visit the Drents Museum?
Yes, we have taken a range of measures that are in line with the guidelines of the RIVM and the protocol of the Museum Association. Important are the extra house rules (see above) that the museum has drawn up to make your visit as safe and pleasant as possible. For the time being, we can allow a limited number of visitors per time period.
Do I have to wear a face mask?
Yes. It is mandatory to wear a face mask. A face shield does not completely cover the nose and mouth and should therefore not be used as an alternative to a mouth mask. We also ask you to keep 1.5 meters away from each other with a mouth mask. Also with a face mask, we ask you to keep 1.5 metres apart from one another.
How can I buy a ticket?
Buy your ticket online prior to your visit. We may only receive a limited amount of visitors at a time. By purchasing a ticket in advance, you can be sure that you can visit the museum at your chosen time. Frequently asked questions about tickets.
Can I also buy a Museum Card?
No, it is currently not possible to buy a Museum Card in the museum. You can order a museum card online at www.museumkaart.nl.
How does it work if I come with a partner and/or family?
You are allowed to stay close together with partner and/or family, but you must keep 1.5 meters away from other visitors and our employees.
Can I also visit the museum with a group?
No, it is not yet possible to plan a group visit to the museum. By a group we mean a number of people who do not belong to 1 household. Keep an eye on the website for possible developments.
Can I take a guided tour?
No, it is not currently possible to take a guided tour. Keep an eye on the website for possible changes.
How is cleaning arranged in the Drents Museum?
An employee is constantly present to clean important elements such as banisters and door handles. In addition, there are disinfection poles in the museum where you can disinfect your hands. We therefore ask you to regularly use these and/or wash your hands.
Can I use the wardrobe / lockers?
There is limited wardrobe available, so make use of the lockers as much as possible. Clean coins for the lockers are available.
Is there a walking route through the museum?
In certain places there are walking routes in the museum. Everywhere in the museum arrows clearly indicate how you can move. In some places one-way traffic is indicated. In any case, follow the instructions indicated.
How many visitors are allowed in the various rooms of the museum?
In a number of rooms, a sticker at the entrance indicates the maximum capacity of visitors. We expressly ask you to take this into account. In the other spaces, all visitors are expected to keep the 1.5 meters distance from other visitors.
Where can I go for questions when I am in the museum?
Employees at the Information Desk in the public hall are happy to help you with questions. All employees in the museum can be recognized by a yellow vest. Always keep a distance of 1.5 meters.
Are the Museumshop and Bar Brasserie Pingo also open?
You can also visit the Museumshop and Bar Brasserie Pingo during the opening hours of the museum. However, special house rules apply in connection with the coronavirus. Click here for the Museumshop house rules and the house rules of Bar Brasserie Pingo. In any case, pay as much as possible with pin or telephone (contactless).
What is currently on display in the Drents Museum?
View the complete overview of the current program of the Drents Museum.
Is the recently purchased masterpiece Peasant Burning Weeds by Vincent van Gogh still visible?
No, by agreement, the new addition that we were able to acquire together with the Van Gogh Museum will be on display in the Van Gogh Museum in Amsterdam from 1st June 2020.
Are free lectures given with Barbizon of the North?
Yes, since July 1st our free lecture in Dutch is being offered again. The number of visitors to the free lecture is currently limited: a maximum of 30 visitors per lecture. More about free lectures
Can I also visit the garden of the Drents Museum?
Yes, the garden of the Drents Museum is open!
Do I also have to buy a ticket if I have a Museum Card, am a Friend of the Museum, have a different type of discount card, or am under 18?
Yes you do. When you buy a ticket, you reserve your place in the period of your choice. Therefore, it is necessary to pre-order a ticket to ensure access at your chosen time.
We have cards available that match the different discount cards. If you normally have free entrance, this is now also the case. Note: In addition to your ticket, also take your discount card with you to the museum. You can order tickets here.
Do I also have to buy a ticket if I have a paper free ticket?
Yes you do. Everyone needs a ticket. Do you have a paper free ticket? Send it to us stating your email address and telephone number, and you will receive a code from us with which you can order a free online ticket. You can send the card to: Drents Museum, Antwoordnummer 92, 9400 VB in Assen. No stamp is required.
I am having problems ordering an online ticket. What should I do?
If you have any problems, please contact our helpdesk on +31 (0) 20 244 2877 or email@example.com. Available Monday to Sunday from 9am to 5pm.
Can I buy an online ticket for someone else?
What a nice idea! Of course it is possible to buy a ticket for someone else. For example as a gift. After payment has been made, you will receive the ticket in the mail. You can then forward the ticket to the person concerned.
How do I use a discount code?
You can redeem the discount code directly at the bottom of the first page. Click on "I have a discount code”, and you can then enter the discount code.
Why do I have to choose a time slot?
Due to the corona virus, we are only allowed to admit a limited number of people to the museum. That is why a certain number of tickets is available per half hour. In order to spread the stream of visitors as much as possible, the tickets are divided into these periods. When buying a ticket, you immediately choose the start time of your visit.
What time do I have to be at the museum?
You can enter from the start of your period until half an hour afterwards. If your period starts at 11 am, for example, you can enter between 11 am and 11.30 am. If you come later, chances are you can't get in.
Is there also an end time for my period?
No, that is not the case. You can stay in the museum as long as you like.
How do I receive my ticket (s)?
Once the order has been confirmed and paid, an email with the ticket (s) will be sent to the address provided. You will receive the email in your inbox within minutes. Didn't receive an email? Then it is possible that the e-mail has ended up in your spam box. Has the email not ended up in the spam box? Please contact our helpdesk via +31 (0) 20 244 2877 or firstname.lastname@example.org. Available Monday to Sunday from 9am to 5pm.
Is it necessary to print the ticket (s)?
No that is not necessary. Our scanners can read the tickets from mobile phones. Have your ticket ready at the entrance to the museum, this speeds up your entry.
I am in possession of an OV escort card. Can my supervisor come in for free?
Visitors who are unable to move independently through the museum may bring one accompanying person free of charge upon presentation of an OV escort card. The supervisor also needs a ticket. Please contact us via email@example.com.
Can I return my ticket(s) after purchase?
Tickets once purchased are non-refundable. If you have any questions about this, please contact our ticket help desk at firstname.lastname@example.org.
What happens to my ticket if I cannot come?
If you cannot come, for example because you have a cold, you can exchange your ticket for another time slot. It is not possible to get a refund for a purchased ticket. If you have any questions about this, please contact our ticket helpdesk on +31 (0) 20 244 2877 or email@example.com (available Mon to Sun: 9 am to 5 pm).
I have bought a ticket for a visit, but the museum is temporarily closed as a result of the tightened measures to prevent the spread of the corona virus. What happens to my ticket?
In this case there are several options:
- Choose a new date:
We would appreciate it a lot if you keep your tickets and use them at a later time. We hope to be able to open our doors again in two weeks. When we know for sure, we will send all ticket holders an email. You can let us know when you want to come and we will adjust your tickets. That way you can still enjoy the work of artists including Henk Helmantel and Matthias Weischer.
- Donate your purchase amount:
The Drents Museum has recently missed out on many visitors due to corona, and with it the associated income. We would greatly appreciate it if you would help us by donating the purchase amount. That is a great help for us. Would you like to donate? Then please send an email to firstname.lastname@example.org
If you do not choose the above options, but would like a refund of the amount paid, then please send an email to email@example.com